optimized living

I’ve been using a Plantronics Discovery 640 bluetooth headset for about 8 months now. It’s perfect because it’s small and light, not to mention you can charge it using whatever connector your cell uses.

Well, after about 6 months of use the earbud piece decided to disintegrate. The outer layer started to peel off, revealing a sticky layer underneath. Not exactly something you want to use.  So after a couple of months of trying to use the larger size (they come in 3 difference sizes), I finally got around to calling Plantronics. At the very least I needed to get the part number and order a new one.

So I dialed their 800 number. Only had to go through 2 layers of the voicemail system and I was at a real-live-human-agent. Less than a minute. Told her what was wrong and asked if it was covered under the warranty. She went and chatted with someone. In the meantime, I pulled up the warranty online. Of course they consider earplugs consumables, so it would not be covered. I figured I was out of luck and would be paying for a new earplug.

I was certainly surprised when she came back on the line and told me she would send it out for free. Gave her my address and was done. I should have them in 2-3 days.

Total process was less than 10 minutes– a great example of good customer service.